Privacy Policy

Unpackbyveer (Veerle Beelen)
Located at: 10 Zetland Avenue, Sydney NSW 2017, Australia
Website: https://unpackbyveer.com
Email: info@unpackbyveer.com

Unpackbyveer provides coaching services, online programs, and digital content. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Personal Information We Collect

We may collect personal information when you:

Visit our website
Purchase a product or service
Sign up for a newsletter or free resource
Enrol in a course or program
Communicate with us

Information we may collect includes:

First and last name
Email address
Phone number
Information you voluntarily provide in correspondence
Payment information (processed securely by third-party providers such as Stripe)
Login or usage data for courses/programs (e.g., Kajabi)

We do not intentionally collect information from individuals under 16. If you believe such information has been collected, please contact us so we can delete it.

2. How We Use Your Information

We may use your personal information to:

Process and confirm payments or bookings
Deliver purchased services, programs, or products
Communicate important updates
Respond to enquiries
Improve our website, services, and customer experience

We do not make automated decisions about you that have significant effects.

3. How Long We Keep Your Information

We keep your personal information only as long as necessary to:

Provide services
Maintain records for administrative or legal purposes
Support customer service

Examples:

Contact details (name, email, phone) – kept as needed
Payment records – stored by payment processors according to their retention requirements
Correspondence – retained for service and support
Website comments – kept until you request removal

4. Website Comments

If you leave a comment on the website:

The comment and its metadata are stored
Your IP address and browser information may be collected for spam detection
An anonymised hash of your email may be sent to Gravatar (if used), so your profile image appears with your comment

5. Cookies and Analytics

We use functional and analytical cookies to help our website operate smoothly and to improve user experience.

Cookies may:

Remember your preferences
Support basic site functionality
Assist with website analytics

You can disable cookies at any time in your browser settings.

If you leave a comment, you may choose to save your name, email, and website in cookies for convenience. These cookies last for one year.

Our website may also contain embedded content (e.g. videos, images). Such content behaves as if you visited the external website, which may collect data or use cookies.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties only when necessary to:

Process payments (e.g., Stripe)
Deliver online services or courses (e.g., Kajabi)
Send newsletters or communications (e.g., ActiveCampaign/Mailblue)
Detect spam or misuse

These service providers may store or process data outside Australia. We take reasonable steps to ensure your information is handled securely.

7. Your Rights

You may request to:

Access the personal information we hold about you
Correct inaccurate information
Delete your information (unless retention is required for legal reasons)
Withdraw consent for email marketing
Receive a copy of your information in a portable format

To make a request, email info@unpackbyveer.com.
We may ask for identification to verify your request.
We aim to respond within a reasonable timeframe.

8. How We Protect Your Data

We take reasonable technical and organisational measures to protect your personal information from:

Misuse
Loss
Unauthorised access
Disclosure
Alteration

If you believe your information is not being handled correctly, contact us at info@unpackbyveer.com.

9. Updates to This Policy

We may update this Privacy Policy from time to time.
The most recent version will always be available on our website.